TDC Platform Terms of Use

The TDC Platform is the online system The Digital Compass Pty. Ltd. ACN (to be confirmed) ABN (to be confirmed) (“we” or “us”) uses to run its consulting work: opportunities, engagements, time, fees, approvals and compliance records. These terms apply to everyone who uses it:

• consultants and partner firms who work with us
• our own team, including people with admin or commercial access
• client representatives who respond to a milestone certificate or change request through a link we email them.

You accept these terms by ticking the box when you sign up or when you first open an approval link, and again whenever we ask you to accept a new version.

Consultants and partners work with us under a Master Services Agreement or Partner Agreement. Clients work with us under the agreement for their engagement. Where that agreement covers something, it applies and these terms don't change it. These terms only deal with how the TDC Platform itself is used.

An account becomes active only once we've approved it, and we may decline an application without giving a reason. Each account belongs to one person, in their own name. What you can see and do depends on the access we give you, which may change as your work with us changes.

Don't share your sign-in details or multi-factor codes, and don't let anyone else use your account. Use a strong passphrase you don't use anywhere else. If you think someone else has used your account, tell us straight away.

• Only use the TDC Platform for work with The Digital Compass.
• Don't try to reach information or areas you haven't been given access to, or test or get around the TDC Platform's security.
• Don't copy information out in bulk or use automated tools to extract it.
• Don't upload anything unlawful, harmful or that you don't have the right to share, including malicious code.

Whatever you enter, whether it's your own details, your time and expenses, or notes about an opportunity or engagement, must be true, not misleading and kept current. Only add personal information about other people when the work needs it and you're entitled to share it. Consultants and partners have further obligations about their details in clause 3.20 of the Master Services Agreement.

The TDC Platform holds personal information, commercial terms and client information. Use what you see only for the work it relates to, and don't pass it on unless your agreement with us or the law allows it. That applies to information about other consultants and partners as much as to clients, and it continues after your account is closed.

If you come across something you shouldn't have access to, don't use or share it, and tell us.

Some features use AI to draft summaries, suggest follow-up actions or propose updates to a record. These are suggestions only. Nothing an AI feature proposes is saved, sent or acted on until a person has reviewed and confirmed it, and the TDC Platform never changes records on its own. Check a suggestion before you confirm it. Once you do, it's yours.

We sometimes need to take the TDC Platform offline for maintenance or updates, and we'll give notice of planned outages where we can. We don't guarantee it will always be available or free of errors. If it's down when something is due, email us and we'll work it out.

To the extent the law allows, we aren't liable for loss caused by the TDC Platform being unavailable or by errors in it, unless your agreement with us says otherwise. Nothing in these terms limits any right you have under the Australian Consumer Law that can't be excluded.

We may suspend or close an account if these terms or your agreement with us are breached, to protect the TDC Platform or the information in it, or when your work with us ends. Where it's reasonable to, we'll tell you first and explain why. You can ask us to close your account at any time.

Closing an account doesn't end any agreement you have with us or undo anything already recorded. We keep the records we need, as our privacy policy explains.

The link in our email is for you only and doesn't need a login. Please don't forward it. If someone else should respond, reply to our email and we'll send them their own link.

When you accept, object or decline through the link, you confirm that you're the person we sent it to and that you're authorised to respond for your organisation, and we treat your response as given in writing. What your response means for the engagement is set by the agreement for that engagement. For most engagements that's our Terms of Engagement, where clauses 4, 5 and 18.3 cover milestone acceptance, change requests and approval links.

Read our Privacy Policy for what we collect, how we use it and how you can see or correct it. When you accept these terms, we record which version you accepted and when.

We may update these terms from time to time. The current version is always on this page. When we publish a new version, we'll ask you to accept it the next time you sign in or open an approval link. A change to these terms doesn't change any agreement you have with us.

These terms are governed by the laws of Victoria, and the courts of Victoria have non-exclusive jurisdiction over any dispute about them.

Consultants and partners can also use practitioners@thedigitalcompass.com.au. If you're responding to an approval request, reply to our email or call your engagement lead. Formal notices under an agreement go where that agreement says.